Terms & Conditions

ORDER INFORMATION

  • BLANK ORDERS: First column quantity required. EQP pricing on stock items only.Catalog quantities will ship within 24 hours if received by 1 pm. If “assembly” is requested for chairs (chair and pillow, if applicable, inserted into carry bags), please allow 48 hours.

  • VERBAL ORDERS: Not accepted.

  • LESS-THAN MINIMUM: Add $50(v) per color. Absolute minimum is half of first column quantity. Embroidered items – no less than minimum accepted. Applies to blank goods and printed.

  • OVER/UNDER RUNS: We always attempt to ship exact quantities; however, all orders are subject to a 5% over/under. Quantity shipped will be invoiced. EXACT quantity request will incur a $30(V) charge. There is no charge for orders marked ONLY “No Over” or “No Under” but these orders risk being shipped under or over quantity ordered.

  • CANCELLATIONS: $30(V) per order plus all other costs incurred up to the time of cancellation. Cancellations on orders already printed will not be accepted. All cancellations must be in writing.

  • ORDER CHANGES: Any changes made to an existing order after received at factory must be confirmed in writing via fax or email. Order changes may delay delivery.

  • CLAIMS: Customer service must be notified of any quality issues regarding merchandise or imprint within 30 days of receipt of order. Returns must include a valid return authorization number. Blank merchandise is subject to a 20% restocking fee. No claim or return will be accepted or credited 30 days after shipment. Southern Plus will replace the goods or refund the purchase price for the merchandise at Southern Plus’ discretion.

  • CO-OP PROGRAMS: Call for details.

  • PRODUCTION TIME STOCK ITEMS: 5-7 business days on screen printed orders from receipt of art approval; standard catalog quantities. Allow additional 7 days for embroidery and heat transfers. Requests for faster delivery will be reviewed and confirmed if possible by customer service.

  • RUSH SERVICE: Free 24-Hour rush service available on select items. 3 day rush available on most screen printed items for $62.50(V) charge. See full details on website.

  • SAMPLES: Available at EQP plus shipping. Sample orders up to $10(V) are no charge except shipping charges. Limit three (3) blank samples per item. Exclusions may apply. Samples may be blank or random.

  • SPEC SAMPLES: EQP pricing plus regular setup charges. Call for pricing on items decorated with Heat Transfer or embroidery.

  • SELF-PROMO: Most items available at EQP less 20%, max third column quantity. Normal setup charges apply. Exceptions apply. Contact customer service for full details.Copy must include distributor name and logo.

  • ACKNOWLEDGEMENTS: All printed orders will be acknowledged by fax or email. Please review carefully and confirm all details. Orders will not be released for production before receipt of approval.

  • RE-ORDERS: If ordered within a year, screen charges will be waived. Re-orders must include original purchase order number and complete order information (product, quantity, logo name, etc) and copy of the artwork for verification.

  • PAYMENTS: Net 30 days upon credit approval. Payments not received by the due date are subject to a 1.5% per month late payment charge. First orders, custom orders and large orders may require a deposit or prepayment. Credit application is available on website or may be requested from customer service. We accept Visa, Mastercard or American Express at the time your order is placed. After orders have been shipped and invoiced we will no longer accept credit card payments. There will be a $40(V) charge for checks returned due to NSF.

  • F.O.B. POINT: Varies by product. GA, CA, SC, MA, WI, CO, NY.

ARTWORK & IMPRINT METHODS

  • EMAIL TO: artwork@southernplus.com. Must include PO#, Company Name, Your Name, Phone #, Item #.

  • ART REQUIREMENTS: Adobe Illustrator or Photoshop in a format of AI, EPS, TIFF or PDF. Vectored art with fonts converted to curves. 600dpi or higher at 100% or larger. Black and White CAMERA READY. Art will be maxed out to our imprint area unless otherwise requested.

  • RECREATING ARTWORK: $40(V) per hour, one-hour minimum. Art charges are advised in advance. Typesetting is $15(V) for straight type and $25(V) for curved or font matching. One edit to artwork will be at no charge. Additional edits requested by customer will be charged $10(V) per edit.

  • IMPRINT CHARGES: Screen print – see product details in catalog. Heat Transfer – pricing based on size of logo and quantity. Please contact customer service for pricing.

  • SETUP CHARGES: Screen charges for screen print - $50(v) per color.

  • INK COLOR CHANGE: $30(v) per change, per screen.

  • PMS COLOR MATCH: $50(v) per color. Exact color match is not guaranteed.

  • EMBROIDERY: Please call customer service for pricing. Please provide thread color or PMS color for matching.

  • ARTWORK WITH TIGHT REGISTRATION: Artwork with tight registration, halftones, screen tines and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustrations.

  • COPYRIGHT/TRADEMARK LAWS: Southern Plus assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc.

PROOFS AND CONFIRMATIONS

  • PAPER PROOF AND ORDER CONFIRMATION: Are sent via fax or email at no charge. Approval of artwork, pricing, product details and ship date is required before production is scheduled. Delays in approval may delay production. Proofs are sent on all orders and reorders unless otherwise requested on PO. NO CREDIT WILL BE ISSUED FOR ANY ART ERRORS AFTER APPROVAL.

  • RUSH ORDERS: Proofs are waived.

  • PRE-PRODUCTIONS PROOF: $20(v) plus regular charges (product, setup, run charges) $150 fee for transfers (non-refundable).

  • VIRTUAL PROOFS: Available on website free of charge.

SHIPPING/PACKAGING

  • SHIPPING METHODS: UPS, FedEx or truck line by request. USPS only available for APO addresses.

  • TRUCK SHIPMENTS: INSIDE DELIVERY must be noted on PO if no loading dock or unloading is required.

    Packaging and shipping weights are approximate and available online at www.southernplus.com.

  • QUANTITY DISCREPANCY: Any discrepancy in quantity received must be reported to carrier upon arrival and noted on shipping documents.

  • DROP SHIPMENTS: $7.50(V) per additional address.

  • THIRD PARTY CARRIERS: $8.75(V) pallet fee or $2(V) per carton handling applies. If we ship on your account, you assume responsibility for the shipment from the time the order is ready for pickup.

  • INDIVIDUAL ITEM PACKAGING: For individual polybags add $0.40(V) per item. Other individual or custom packaging available – please contact customer service for quote.

  • INSERTIONS: Southern Plus will insert your items at a charge of $0.50(V) per item (UPC labels, cards etc.). Subject to change based on type of insertion.

  • SPECIAL SHIPPING OR PACKAGING: May require extra lead time. Instructions must be sent to Southern Plus prior to production.

  • SHIP DATE ESTIMATE: Orders may ship BEFORE the requested ship date unless specifically stated on PO to not ship early.

MISCELLANEOUS

  • PRODUCT SAFETY: Our products are designed to meet all U.S. standards for product safety. Please visit the compliance page on our website to view product safety details.

  • PROP-65: All shipments to California will include a product warning label in accordance with Proposal 65.

  • GENERAL DISCLAIMER: All orders subject to product availability. Price, specifications and availability are subject to change without notice. Southern Plus cannot guarantee continuity of exact shade, color, size, weight, texture, or construction of finished goods. Check our web site at www.southernplus.com to confirm current pricing and product information.

    We cannot be held liable for inaccurate information on third party websites or search engines. Photographs in this catalog or on website may not show true color or texture of product

  • TRADEMARK USAGE: Logos shown in this catalog are for illustrative purposes only and do not imply endorsement and are not for sale except by authorized owner. We reserve the right to use all printing images in our advertising and displays unless otherwise notified in writing at the time of order.

  • FORCE MAJEURE: Southern Plus cannot be held responsible for delays in the performance or nonperformance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, fire, war, government regulation, accident, strikes or labor problems, port congestion, customs inspections/holds, or shortages or inability to material, equipment or transportation.

  • PRODUCT REPRESENTATIONS: Every effort has been made to ensure all product images, proofs and virtual proofs are accurate and true to the products. However, due to changes in stock, screen color variations, and other factors, we encourage you to request a sample before placing your order so that you can be sure the product is exactly what you’re expecting. Small variations in images and virtual proofs are to be expected and will not result in credits.